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Sr. ITSM Analyst
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$75,000 - $90,000 a year
Full-time
- Our mission is to move InsurTech forward by putting people at the heart of the industry.
- Champion continuous improvements of governance for Change Management, Incident Management, and Problem Management based on best practices from the ITIL Framework.
- Author and provide support to customer facing RCA documentation when needed
- Define and create periodic KPI reports using ServiceNow for ease of monitoring ITSM trends
- Advocate the benefits of Incident, Problem, Change, Request, Knowledge Management, CMDB, and other IT Service Management processes
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