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We are seeking a skilled SAP Support Manager with a strong background in IT Service Management (ITSM) to lead our SAP technical support and development team comprised of inhouse, on-shore members; complemented with a managed services team consisting of Near/Off-shore members.
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Develop and maintain a comprehensive SAP support strategy that aligns with Lantheus IT change control in a validated GxP / SOX environment includes incident management, problem management, and service improvement plans.
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As a SACM Manager, you will be accountable for the governance and maintenance of the CMDB, configuration identification and control, and collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Management teams.
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GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
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Reporting directly to the Great Lakes IT Service Manager, the CHI IT Service Manager must be able to perform successfully in a fast-paced, high-performing, service-oriented environment and to apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.
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The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
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Examples of audit subject matter includes configuration management, incident and problem management, IT asset management, IT change management, service continuity management, IT vendor management, Operating Systems, SQL and Oracle Databases, Network devices (firewalls, routers, etc.
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5) Organize annual meetings to bring together all of the Fire Mitigation Procedure's stakeholders to review issues and fire mitigation program business planning (e.g., T&D Operations, Engineering, Construction, IT, Risk Management.
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Solid understanding of cybersecurity processes and concepts (e.g. vulnerability management, security governance, software development, incident response, physical security, auditing and logging, micro segmentation, secure access service edges, zero trust architecture, SBOM, Secure Software Development Lifecycle, Insider Threat, Digital Supply Chain, Vendor Risk Management, PKI, penetration testing) as well as application controls and segregation of duties.
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Extremely knowledgeable about CMDB, IT asset management, data relationship and service mapping due to the technical nature of the role. The IT Asset Management Sr. Technical Product Analyst, within the Service Management Office (SMO) reports to the IT Asset Management Sr. Technical Product Manager.
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Knowledge of ITIL-based IT Service Management (ITSM) concepts. Identity & Access Management (IAM) Expert knowledge of the key concepts in user and identity access management.
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ServiceNow or similar tool’s IT Service Management modules and how they are implemented across different operating models (ITIL); ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.
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It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.
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Familiarity with IT service management tools, particularly Jira Service Management. Service Desk Management : Operate and maintain the service desk using Jira, handling ticketing processes, problem tracking, and resolution to maintain high service levels.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other IT Service Management (ITSM) and DevSecOps initiatives.
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