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ServiceNow Business Analyst
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- This fully remote opportunity allows you the flexibility to work from home in support of Epsilon’s USDA DISC Customer.
- The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations.
- Collaborate with stakeholders to gather, document, and analyze business requirements for the migration of IT Service Management (ITSM) platforms from Remedy to ServiceNow and implement best practices.
- Collaborate with asset discovery and CMDB teams to understand requirements for billing and related activities.
- Document existing ITSM, monitoring, CMDB, and self-service portal activities and processes and create comprehensive process maps.
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