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Real Time Analyst
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- Real Time Analyst – Malta or Rochester, NY – ttec Bringing smiles is what we do at TTEC
- You’ll report to the Workforce Manager.
- Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels
- Experience with IEX preferred or other workforce management systems eWFM/Aspect and Verint
- TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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