Upvote
Downvote
Quality And Workforce Management Analyst
Share Job
- Suggest Revision
Full-time
- Job Title: Quality and Workforce Management Analyst
- Headquartered in Woodbridge, VA, Zeiders has approximately 1000+ employees supporting clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services.
- The Quality and Workforce Management Analyst works as a full-time remote employee of Zeiders Enterprises, Inc. and provides staff support for multiple locations where Zeiders provides services under Military OneSource Spouse Education and Career Opportunities Program.
- The Quality and Workforce Analyst ensures that the performance standards of the contract are met.
- The Quality and Workforce Management Analyst acts as a liaison between contact center supervisors, operations analysts, and the Workforce Manager to address intraday queue management, process scheduling requests, monitor workforce schedule adherence, and produce Workforce Management related reports for the contact center.
Active Job
Updated 5 days agoSimilar Job
Relevance
Active