Smart IMS

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college. Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.. IT Help Desk Call Center exp

it help desk analyst

Company Description Job Description Job Responsibilities <ul><li>Oversee the daily performance of computer systems and applications.</li><li>Answer user inquiries regarding computer software or hardware operation to resolve problems.</li><li>Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.</li><li>Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.</li></ul> Minimum Qualifications: <ul><li>High School diploma or GED</li><li>Six months of IT Level 1 support experience handling customers, questions, and complaints, and/or providing information in a call center environment.</li></ul> Qualifications Preferred Qualifications <ul><li>1+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.</li><li>Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college</li><li>Knowledge of Apple iOS</li></ul> Skill Required / Desired Amount of Experience Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 1 Years Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Required 1 Years Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 1 Years Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 1 Years IT Help Desk Call Center exp Required Additional Information All your information will be kept confidential according to EEO guidelines.

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