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Epic Clinical Service Desk Analyst
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Full-time
- The Clinical Service Desk Analyst is responsible for providing Tier 1 support to patients, physicians, and hospital staff for EHR-related hospital applications primarily focused on clinical software needs.
- 1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience
- Provides 24/7/365 Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
- Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
- Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
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