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Customer Service Representative
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- The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient's customer services encounter are met, regardless of age or gender, on a continuing basis by performing the duties outlined below.
- The CSR position is extremely important as being the first point of contact made either personally or by telephone.
- The CSR will perform routine but varied clerical duties in accordance with the standard procedures of the department.
- The CSR shall apply knowledge of department policies and procedures in order to maintain and file patient records, prepare forms, verify information, and resolve routine office problems.
- The CSR will follow all scripting provided for patient interactions.
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