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Maintains confidentiality of CDS Global and its client’s proprietary information.
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We have openings for warehouse associate, assembly, production, forklift order puller, forklift, machine operators, maintenance mechanics, receptionist, data entry, Contact Center Representative , customer service, concierge representative, insurance, sales, substitute teaching, collections, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, contact center agents, and office managers.
$16 an hourTemporaryExpandApply NowActive JobUpdated 0 days ago - UpvoteDownvoteShare Job
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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM’s Contact Center and assist in the development of a plan or strategy to achieve those goals.
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Review Contact Center Representatives weekly timecards in Paylocity Time and Labor; make necessary edits/corrections; approve all CSR timecards by the bi-weekly payroll deadline. Oversee performance management; provide insight into employee performance through observation and quality control reviews; support team member development by providing coaching and guiding team members daily; ensure performance management improvement plans are being followed and reviewed; bring quality control issues and/or poor performance issues to the Contact Center Manager.
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Nelnet Managing Director- Contact Center (In Office) Phoenix , Arizona Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Nelnet Managing Director- Contact Center (In Office) in Warwick , Rhode Island Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Nelnet Managing Director- Contact Center (In Office) Draper , Utah Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports. Collaborate with Business and Analytics leaders as well as the CIO organization to develop a Contact Center data strategy and roadmap, in partnership with EDS and Architects, for evolving from the current-state data ecosystem on-premises to a target-state data ecosystem leveraging cloud-native technologies.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives. The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Serves as the first point-of-contact for patients in a fast-paced call center. Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc.
$20.57 - $32.92 an hourPart-timeExpandApply NowActive JobUpdated 1 days ago - UpvoteDownvoteShare Job
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Good knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics. Strong knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
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10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives. Manage contact center expenses to achieve or exceed net income goals while maintaining operational excellence.
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Oversee the effective training of all new contact center associates, ensuring they are equipped with the necessary skills and knowledge to deliver exceptional service. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist.
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Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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