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Case Manager
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- The role is multi-focused and includes assistance with rent collection and monitoring, establishing and maintaining eligibility for benefits, and providing budgeting education and support to tenants to help improve their financial literacy skills.
- Assist with appeals and fair hearings related to tenant benefit eligibility.
- Liaise with the Affordable Housing Compliance Specialist and program staff regarding initial, interim and annual recerts to help ensure timely completion and compliance.
- Coordinate receipt and recording of SSA benefit checks and related account disbursement in conjunction with Concern’s Rep Payee Specialist, including rent, bill payment and Personal Needs Allowance (PNA) distribution.
- Work closely with Program Directors on any rent arrears cases that may require referral for eviction proceedings.
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