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Call Center Site Director
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Full-time
- POSITION OVERVIEW RAISE THE BARMass Markets is a rapidly growing, industry leading business process outsourcing and software development organization.
- POSITION RESPONSIBILITIES The Associate Director is responsible for the management and development of supervisors and all other operational management associated with day to day contact center operations.
- Operationally, the Associate Director is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives.
- Responsible for the physical security of the buildingOther duties and responsibilities as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT?
- Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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