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Architect, develop, and implement solutions within the ServiceNow platform, focusing on IT Service Management (ITSM), Service Portal, and Customer Service Management (CSM) This role demands a professional who brings a rich blend of expertise in ITSM architecture and development, Service Portal development, and Customer Service Management (CSM) development.
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Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, CSM, SPM>PPM, APW (now SPW), CMDB, ITOM/ITAM, ATF, DevSecOps, HRSD, Service Portal, Change Management, Incident Management, Custom Development, etc.
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CACI is seeking a ServiceNow Developer to join our ServiceNow Development Team at Client site on the Luke Program in McLean, VA. You will support our Client with design, creation, deployment, and maintenance of multiple ServiceNow applications supporting the Intelligence Community (IC.
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CSM-STAND implements local, regional, and cross-regional approaches that foster independent civic forces, enhance civic engagement, and build vibrant, resilient, and more pluralistic democratic societies.
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The CSM will report to the DPD and work in alignment with the in-country Grants Engagement Managers GEM(s) to support local entities, including local grant and technical assistance recipients and collaborate with other LGHS stakeholders, including USAID.
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Conduct confidential investigations at Pact and third parties related to CSM Stand activities, including, but not limited to, (1) arranging, conducting and recoding witness interviews, (2) reviewing evidence and documentation, (3) conducting analysis of financial systems, internal controls, and relevant regulatory and donor rules.
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Certifications in ITIL Foundations, ServiceNow Fundamentals, CMDB Fundamentals, ITSM Implementer, and CSM Implementer. Ability to provide technical ServiceNow demonstrations across multiple ServiceNow functional areas - i.e. ITSM, ITOM, CSM, HR, ITBM.
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One or more of the following project management certifications, including but not limited to: PMI-PBA, PMI-RMP, PMI-SP, PgMP, PfMP, PMI-ACP, DASM, DASSM, CSM, CSPO, PSM, CSP, SSM, or PSPO. One or more of the following: cybersecurity certifications including but not limited to: Cisco Certified Network Associate-Security (CCNSecurity), Cisco Certified Network Professional-Security (CCNP-Security), Cybersecurity Specialty Certification (SCYBER); CompTIA: Cloud Plus (Cloud+), Security+ Continuing Education (CE), CompTIA Advanced Security Practitioner (CASP) Continuing Education (CE), Network+ Continuing Education (CE), Cybersecurity Analyst (CySA.
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Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Professional (CSP) or PMI's Agile Certified Professional (ACP) Supports Release Train Engineer, Product and Tech teams to manage & remove dependencies and optimize the flow.
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Certified Scrum Master (CSM) or other Agile certifications (PMP, PMI-ACP, SAFe) Certified Scrum Master (CSM) or other Agile certifications (PMP, PMI-ACP, SAFe) Professional Certifications in User Experience Design, Human Centered Design, or Design Thinking.
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ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM), are highly desirable. The ideal candidate should have in-depth knowledge of ServiceNow modules, particularly in the areas of TNI (Telecommunications Network Inventory) and CSM (Customer Service Management.
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Preferred to have certifications in CSM or PMI-ACP. Experience in using Selenium based Keyword/data drive frameworks developed in C# or any other COTS and Open-source test automation tools like -TOSCA, Ranorex, Cucumber – BDD frameworks.
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This position is located in Herndon, VA. The qualified applicant will become part of Peraton's Department of State (DOS) Consular Systems Modernization (CSM) Program, for the Bureau of Consular Affairs (CA.
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You will be responsible for delivering out-of-the-box solutions like WSD , PPM, SPM, HRSD, CSM, and ITSM while bringing them all together in a unified approach coupled with unique platform solutions.
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Draft internal communications about CSM-STAND project, and facilitating external communications. This position is a unique opportunity to work on IREX’s activities under the global program Civil Society and Media – Strengthened Together and Advancing in New Directions (CSM-STAND.
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csm job in Mclean, VA
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