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This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the IT Help Desk Manager to promote a reliable and effective technology experience.
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Evolver Federal is looking for an IT Service Desk Analyst I to join our team in support of our NIH customer located in Bethesda, MD. Responsibilities Serve as the initial point of contact between the user and our IT service delivery department.
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Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine) Understanding of Enterprise Solutions including IT Service Management, IT Operations Management, IT Asset Management, Customer Service, Human Resources, Project Management, etc.
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Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.
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As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
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Duties and Responsibilities Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. Description ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area.
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The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
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If you have experience working in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative (CSR), Retail Associate, Cashier, Store Associate, Keyholder, Restaurant, Hospitality, and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, self-storage rental, storage rental, apartment rental, etc.
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Aspire Lifestyles - Remote Customer Service Representative*Must be located in AZ, TX, GA, AL, NC, SC, VA, PA, FL, and IL Do you have a passion for customer service and want to build a career with a company that values work-life-balance, promotes from within, and has a management team that is open to your ideas.
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Our work depends on a Security Control Assessor joining our highly skilled team to be a premier provider of cyber security services to the customer. Seize your opportunity to make a personal impact as a Security Control Assessor supporting customer activities.
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Leidos is looking to fill a AV Technician/Service desk Technician position to support the National Media Exploitation Center (NMEC). Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager.
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Keywords: Security+, Help Desk, Desktop support, Analyst, VPN, Citrix, VMware, virtual desktops, virtual private networks, Linux, TS/SCi, secret, top secret, DHS Suitability, Windows, Unix, MacOS, Tickets, ticketing, remedy, ServiceNow, er requests via email, walk-ins, phone calls, or other communication means promptly.
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The on-site team works together to provide a high level of customer service to our residents and to maintain the best student housing community in our area. The Resident Services Coordinator, under direct supervision of the Property Manager, is responsible on a daily basis for ensuring the smooth operation of the office and administrative functions, resident and front desk support as well as providing administrative support to the management staff.
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Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests. Document and track customer requests and incident in the customer’s approved IT Service Management (ITSM) solution.
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As a key member of the IT O&M team, you will be responsible for installing, maintaining, and troubleshooting AV equipment, as well as providing exceptional service desk support to end-users.
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customer service desk jobs Company: General Dynamics Information Technology in Falls Church, VA
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