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This role takes lead on the end-to-end design and delivery of IT Help Desk support services to maintain defined service levels and uphold customer expectations for quality. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the IT Help Desk Manager to promote a reliable and effective technology experience.
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Enable IT Customer Support Self Service for CA Service Desk. As an Sr. Solutions Engineer – CA Service Desk, the resource will support the IT ticketing system that is critical to the daily operations of WMATA. The primary responsibility Senior Solutions Engineer is to configure and support the CA platform supporting key Information Technology Infrastructure Library (ITIL) processes such as Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules for data center activities.
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As the Help Desk Manager supporting the U.S. Senate Sergeant at Arms remotely and in Washington, D.C., you will help ensure today is safe and tomorrow is smarter. Experience with ISO Quality Management Standards and ServiceNow. Security clearance level: All contract personnel must pass a United States Capitol Police background check and are required to be U.S. persons Skills and abilities: Experience delivering to ‘white glove’ service standards—including serving a large VIP population—using strong interpersonal skills, diplomacy, and tact.
$189,750 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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May handle claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required in support of customer service including Pre-Claim Consultation.
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The Leidos has an exciting opening for you as our next Tier 3 Service Desk/ Systems Administrator supporting the OSINT Integration Center under our 10-year DOMEX Technology Platform (DTP) contract.
$157,450 a yearFull-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Responsibilities Architect, develop, and implement solutions within the ServiceNow platform, focusing on IT Service Management (ITSM), Service Portal, and Customer Service Management (CSM.
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Knowledge of Atlassian software suite tools such as JIRA, JIRA Service Desk, Confluence, etc. Set up administrator and service accounts, maintain system documentation, tune system performance, install system wide software, validate and implement system patches, including fast turnaround time security critical patches.
$157,450 a yearFull-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Duties and Responsibilities Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. Description ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area.
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Ivyhill is a seeking Customer Service Representatives for a location in Bethesda,MD. The qualified Customer Service Representatives (CSRs) will provide medical appointment activities for Call Center in government environment.
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TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, digital and over-the-top (OTT) platforms, including Premion, TEGNA’s OTT advertising service.
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Individuals in this role may be required to perform technical software configuration, rebooting, and other remedial actions on customer systems. Experience with Cloud Service Providers and cloud operations.
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The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. Respond to ITAM service requests and incidents reported by customers via phone, email, or web portal.
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They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills. Help Desk Analysts follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.
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A239: Service Desk Technician. We are looking A238: Svc Desk Tech Level 3 ( Min 5+ years of exp) HYBRID (Webcam interviews) Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements.
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V-Soft Consulting is currently hiring for a Service Desk Technician L2 for our premier client in Washington, District of Columbia. Service Desk Technician L2. Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management - 3 Years.
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customer service desk jobs Company: General Dynamics Information Technology in Washington, DC
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