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ServiceNow Solution Architect
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- We are currently seeking a ServiceNow Solution Architect as part of an ongoing contract in Washington, DC. This is a full-time, remote position with occasional onsite requirements; 25% travel.
- Please note: Due to the secure nature of this government agency, all candidates must be a U.S. citizen or Permanent Resident and be eligible for a Public Trust clearance.
- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
- Understanding of Enterprise Solutions including IT Service Management, IT Operations Management, IT Asset Management, Customer Service, Human Resources, Project Management, etc.
- Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
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