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AV & Service Desk Technican
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Full-time
- Leidos is looking to fill a AV Technician/Service desk Technician position to support the National Media Exploitation Center (NMEC).
- Document and track customer requests and incident in the customer's approved IT Service Management (ITSM) solution.
- Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager.
- Install, configure, and maintain AV equipment including projectors, sound systems, video conferencing systems, digital signage, and control systems.
- Experience troubleshooting operating system, application, and patch deployment issues at the workstation to restore communication to centralized SCCM/MECM/WSUS capabilities
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