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Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development, and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support.
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Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity's IT services and timely completion of technology projects.
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The Director, Technology Helpdesk is responsible for the frontline Tier 1 support staff that provides solutions for internal and external customers across multiple corporate verticals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.
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Conduct internal and external policy research to support help desk policy inquiries using various sources and approved documentation. A minimum of 15 years of IT cybersecurity experience, including direct support for the US Government and 7 years serving as a Policy Analyst for an enterprise IT systems OR a relevant Master's Degree in IT, Computer Science, Business, or Engineering and 10 years' of IT cybersecurity experience including direct support for the US Government and 5 years serving as a Policy Analyst.
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HRUCKUS is looking to hire two IT Help Desk Managers to support the DHCF - Department of Health Care Finance HQ staff in the DC Government. We are looking to fill two IT Help Desk Manager roles for the DHCF - Department of Health Care Finance in the DC Government.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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This position is based in Washington DC and reports to the IT help desk manager. Provide in person DC Office and remote end-user support, working with the IT helpdesk for Windows 10/11, Mac OS, Office 365 environment.
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DKW is currently looking for a Senior Help Desk Analyst (Tier 2) to support our team. The Tier II Help Desk Analyst will intercept and handle all escalations from Tier I, in accordance with standard industry practices.
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American Humane seeks a highly motivated self-starter with superb attention to detail, excellent time management skills, and outstanding communication skills to serve as our Help Desk Specialist with our IT team.
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Overseeing multiple layers of end-user and system support, starting with the AO's Service Desk (Help Desk), IT service requests, Incident tracking, problem reporting, and resolution tracking and reporting.
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Job Duties: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours.
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In Help Desk support, the IT Support Specialist acknowledges assigned Help Desk tickets in a timely manner. The IT Support Specialist provides thorough and timely support to our Enterprise facilities, such as ice rinks, indoor tennis facilities, and a public garden, to ensure point-of-sale systems are operational for ticket sales.
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Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours.
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Monitoring the overall operations and support of a wide range of IT services which support AO staff and contractors in multiple geographical locations, including operational oversight and performance monitoring of Service Desk, Deskside Support, A/V Conferencing/Meeting Support, Asset Management, Access Management, Printing services, and internal communications to AO staff and contractors.
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Providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management.
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it help desk support jobs in Arlington, VA
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