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Experience working in an IT help desk environment, providing both remote and on-site technical support. The position will report to the Divisional IT Manager and be responsible for providing technical support, ensuring IT security compliance and maintaining IT hardware & systems in accordance with all Belmond IT standards and procedures.
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Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management (ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager, for performing Service Desk related duties and responsibilities.
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Thoroughly documents support requests, with particular emphasis on complex and specialized needs, using the IT Help Desk ticketing system. Working knowledge of best practices for designing, implementing, and continuously refining a global, tiered IT support desk model.
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NLIGHT’s Director/Senior Manager IT Operations is responsible for leading the IT Infrastructure and Service Desk Team, delivering outstanding customer service, and building strong partnerships with the organization to support required in a high growth, high tech manufacturing environment.
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In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
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Qualifications for the Service Desk Manager include: · 5+ years of experience in IT service desk management or a similar role. The Service Desk Manager will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users.
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Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.
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Coordinate with firm IT Operations teams, including Systems, Network, Dev-Ops and Help Desk teams on implementation and support of key Microsoft/Azure/ O365 and AWS initiatives. Hands on experience managing IT Infrastructure solutions which includes operating systems, networks, DNS, firewalls, SSO, MFA, AWS, Azure, Active Directory, IaaS, PaaS, and SaaS.
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The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services.
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Enable IT Customer Support Self Service for CA Service Desk. As the Service Desk Engineer, you will support the IT ticketing system that is critical to the daily operations of the client.
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Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT.
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GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.
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Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Desk-side training includes but is not limited to software and equipment demonstration, tri-fold brochures and quick start guides, and demonstration of links to online and web-based IT training.
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Previous experience with the United Nations, USAID, USAR Operations or other non-Government agencies such as American Red Cross or Save the Children would be valuable, as would experience as an IT Service Desk technician.
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ESA V is an IT Services program supporting several customers within the Department of Justice and the rest of the US Federal Government. You will be providing the technical direction for all facets of Microsoft 365 as part of the Cloud Support team for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.
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it desk support jobs in Arlington, VA
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