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Service Desk Manager
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$110,000 - $130,000 a year depends on experience
Full-time
- Service Desk Manager
- will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users.
- Manage and oversee the daily operations of the service desk, including incident management, request fulfillment, and problem resolution.
- Lead and motivate a team of service desk analysts, providing guidance, coaching, and performance feedback to foster their professional growth.
- Stay informed about industry trends, emerging technologies, and best practices in service desk management, and recommend their adoption where appropriate.
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