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Troubleshoot and solve tickets using Zendesk; prioritize according to the severity. Here at Cytracom we look for high-energy, team-oriented support specialists! Working in Tier 2 you will be held responsible for basic and advanced hardware/system setups, PBX assistance/troubleshooting, network/ISP-related issues with remote access, works with any third-party vendors as needed, and participates in on-call rotation; you will help identify and troubleshoot issues related to local networks, firewalls, switches, and other various components of a local network.
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Comfortable using various technologies including Google Workspace, Confluence, DataDog, Visual Studio Code, and ticketing systems like ZenDesk, FreshDesk, or ServiceNow. RPA Support Engineer Permanent Position Location: Plano, Texas ONSITE.
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Experience with JIRA, Zendesk, Salesforce or other support tools. We are looking for experienced Support Specialists with a passion for customer success. As a Support Specialist, you will have an opportunity to learn new technology and the potential to expand the role as the team grows.
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Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus) Customer Support Representative. Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus.
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You have 1 + years of Customer Service and/or Tech Support experience. Zendesk ticketing system. You have 1 + years of Customer Service and/or Tech Support experience. The schedule for this position is Sunday through Thursday, 8 am-5 pm PST.
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By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Provide support to our executive team and other senior leaders with complex organizational responsibilities serving as a primary point of contact and liaison between their team, Member Relations, and Member Support.
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Experience working with a CRM/Helpdesk tool, preferably Zendesk. Tabit , a leading mobile-first restaurant Point-of-Sale technology provider is seeking an enthusiastic self-starter who understands restaurant/hotel operations to join our team as a Level 1 Support Analyst in our Plano office.
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Experience with ticketing systems (Zendesk) and CRM systems (Salesforce). 5+ years of providing excellent, effective, hands-on technical support at a SaaS or high-tech company. Provide training, supervision, coaching, quality assurance and professional development to Customer Support Engineers.
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Extensive skills with various technologies like Google Workspace, Confluence, DataDog, Visual Studio Code, ticketing system(s) ZenDesk, FreshDesk, ServiceNow. The role of the Sr. RPA Support Engineer is to leverage your engineering skills in RPA and Java, to investigate and fix the production issues to keep the Element5 application and automation running smoothly.
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Utilize service management system (ZenDesk) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
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Zendesk ticket management experience or related is a plus. Overview: We are seeking an Employee Relations Consultant to provide support during an organizational transition, ensuring positive experiences for employees throughout their tenure.
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Deep understanding of technical support processes, including incident management, ticketing systems, and SLA management. As our Technical Support Manager, you'll be the linchpin of our customer support operations.
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The Member Relations LOB supports our Members, Member Support Associates, internal stakeholders & cross-functional teams through live channels, email, and special projects to support business needs.
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Accurately create case notes within Zendesk customer management software CMS , as well as customer ticketing software Service Channel, Service Now Follow troubleshooting guides and diagrams to resolve simple issues with industrial automation equipment.
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