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L - 1 Support Analyst
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- Tabit , a leading mobile-first restaurant Point-of-Sale technology provider is seeking an enthusiastic self-starter who understands restaurant/hotel operations to join our team as a Level 1 Support Analyst in our Plano office.
- Provide customer technical support by phone, email, and chat to identify and troubleshoot hardware and software issues.
- Perform customer deployment and implementation activities (configurations, network configuration and setup, menu/item maintenance as needed), and provide best-practice coaching as related to the Tabit suite of products.
- 1+ years of experience working in a full-service restaurant in a FOH role is highly desired (server, bartender, host/hostess, maitre’d, sommelier, waiter/waitress, FOH, BOH, busser, general manager, assistant manager, chef, shift supervisor, etc)
- Comprehensive experience providing technical and networking support for software, hardware, and networking related issues in addition to superior customer service & troubleshooting skills, in the restaurant technology space.
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