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Customer Success Specialist (Bilingual Korean)
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$45,277 a year
Full-time
- About NYC Health + Hospitals MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
- As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealths network includes over 27,000 primary care providers, specialists and participating clinics.
- The Specialist will provide excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach.
- The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following: Job Description Recertification/Renewal of MembershipAssist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
- Assist members with PCP selection as well as locating providers and vendor within plan’s network.
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