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Experience in a scaling & rapid-growth B2B Enterprise SaaS Customer Support team, with specific system and process implementation experience. This is an amazing opportunity to help shape the Customer Success department.
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We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of sales, marketing, finance, operations, billing, customer, product, and governance, risk and compliance.
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As Customer Success Manager, you'll have ownership over and be accountable for client relationships: this encompasses identifying goals and use cases, to helping clients with their overall marketing strategy.
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Works closely with the Sales and Customer Success team to ensure seamless onboarding for all new customers. Owns the onboarding and implementation process for our most strategic clients, forging a successful partnership.
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The Customer Success Engineer (CSE) will engage with customer-side experts prior to and during implementation, in addition to supporting collection of deployment metrics and feedback.
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Project Leadership: Demonstrated success in leading cross-functional projects that integrate LLM technology to boost customer service and enhance operational efficiency. Advanced LLM Integration: Implement and refine large language models to develop cutting-edge systems for personalized customer interactions and automation, ensuring scalability and efficiency.
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5+ years experience in a client-facing Retirement/Wealth Management / Advisory, or as a Customer Success / Relationship Manager at a Financial Services SaaS company. Conduct regular partnership implementation & launch prep calls with the Partner as well as Marketing, Sales Operations, Client Onboarding, Client Success & Service teams identifying risks to a successful launch and finding solutions to keep the partnership on track.
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Drive the implementation of architectural patterns that will enable the IAM program and its operations (e.g., those related authentication, authorization, IDMS/IGA integration, SSO, MFA, federated access control, Customer IAM (CIAM), Privileged Access Management (PAM), Cloud Infrastructure Entitlement Management (CIEM), and Zero-Trust.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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2-3 years of hands-on implementation, customer success, project management, technical consulting, and/or private company equity compensation analysis/consulting experience. Collaborate with internal teams (sales, product, customer success) to align implementation strategies with client needs and expectations.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Lead Architectural Design Sessions to build an implementation plan aligning with customer business goals and their technical environment. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Leading, contributing, and continually improving our customer success best practices and product offerings, focusing on value delivery, customer satisfaction, and swift implementation.
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Manage a new implementation/migration of these tools for Customer Success, in collaboration with a Project Manager. We are seeking a highly skilled and detail-oriented Business Analyst to join our Revenue Technology team, specializing in Gainsight and NetSuite SuiteProjects for Customer Success teams.
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The Senior Project Manager, Customer Experience will swiftly become an expert on Cognex products as well as customer success packages, processes, and systems, and then drive projects that positively impact Cognex customers in ways that align with global operational and financial objectives.
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Due to successful growth and expansion my client are looking to add an experienced Customer Success Manager to join their US team. Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, Market Surveillance, Communication Surveillance.
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As our Services Product Management Leader, you will be responsible for the end-to-end lifecycle management of the converged service portfolio, including but not limited to implementation, support, security, clinical/technical operational services, adoption (customer success) services, and capability education services.
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customer success implementation jobs in New York, NY
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