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As a CSA, you will partner with customers throughout the customer journey to understand what drives value, beginning from the pre-sales running proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices.
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Serve as point person to manage the support resources of the territory, including value-added nutrition, branded products, seed, purchasing, and technology, while overseeing the implementation and success of the plans and objectives in conjunction with branch personnel.
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Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc. Mixpanel's Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer's business outcomes.
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Synthesize customer feedback and work cross-functionally with Product, Sales, Engineering, Solutions Engineering and collaboratively within Customer Success on Data, Strategy and Implementation to meet customers goals and objectives.
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You will participate in the full lifecycle of a project - discovery, design, development, testing, implementation, change management, and customer success. Our roles are typically a hybrid of business analysis, management consulting, technology solutions, software product development, project management, change management, and customer success.
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Having ASIC design center and/or SoC design implementation management with customer interfacing experience is a plus. Serve as a Customer Success Manager, designing and driving end-to-end customer experience from pre-sales through silicon success.
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Minimum 3+ years’ experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager. Reports to VP, Customer Success.
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The primary goal of the Customer Success Manager at NICE is to work closely with our customer base to ensure high customer satisfaction & enable product adoption, to both preserve customer’s reoccurring revenue, & create loyal promoters driving additional business.
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Typically, responsibilities include, but are not limited to: Support existing customers by answering questions and resolving issues via phone, email, and Live Chat. Create training videos and other content related to your areas of expertise Provide content for articles within the Knowledge Base Host one-on-one sessions with new customers to provide guidance as deemed necessary by the Implementation Team. Document all customer communications in our CRM program.
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Senior Customer Success Manager, APAC. Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.
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You will own an “overlay” team of subject matter and industry experts who will be responsible for each area of client services including Implementation, Professional Services, Telco Solutions, Customer Success, Technical Account Management, Technical Support.
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We are seeking a dynamic and results-driven Robotics Senior Customer Success Associate to drive the implementation, adoption and expansion of our industry-leading robotics solutions in the solar industry, including on-site, autonomous drones (sometimes referred to as “drone-in-a-box”), which help solar owners and operators collect more frequent insights at lower marginal costs, enabling proactive maintenance and boosting solar project margins to ensure their sustainability and bankability.
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Working within a pod alongside an Implementation Specialist and reporting to a Client Success Lead, in this role you will be the face of DocNetwork and a primary point of contact for our customers.
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3-5 years as a Customer Success Manager, Onboarding Manager, Implementation Manager, or Project Manager at a SaaS company (bonus if you have worked at a Product Lead Growth company.
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The IP Program Management Office (PMO) at Synopsys acts as the main interface of Synopsys with our customers and foundry partners to ensure successful acquisition, integration, and silicon success of IPs in customer SoCs. We work cross-functionally with internal development teams (Sales, Marketing, FAE, CAE, and R&D) and have exposure and visibility on a global scale throughout the organization.
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