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5-7 years of commensurate and progressive growth experience in a Service Desk or Help Desk technical support environment. Delivering enterprise level technical support covering a wide breadth of technical matters.
$30 - $35 an hourFull-timeExpandApply NowActive JobUpdated 17 days ago - UpvoteDownvoteShare Job
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Their team has successfully launched a new and innovative technology SaaS platform, which serves millions of consumers, tens of thousands of aesthetics providers in the US. Now, they are looking for a Technical Product Support Engineer to join their Technical Support group as they prepare to launch a new array of game-changing technologies on their successfully adopted platform.
Full-timeExpandApply NowActive JobUpdated 4 months ago - UpvoteDownvoteShare Job
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TSS@applynow.io At least 1-year of experience in troubleshooting for SaaS products At least 1-year of experience working with Tier 1 Lead /Tier 2 support Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.
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This role is part of the Customer and Dealership Relations department and will focus on leading a team of 7 technical software and hardware support engineers. Extensive experience and familiarity with support ticketing systems (Zendesk/Freshdesk/Kustomer etc.
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As the Technical Support Engineer, you will assist with our day-to-day support operations. Support ticketing tools, such as Zendesk, to manage tickets and reply to customers.
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Act as the technical support expert for our digital publisher partners that have questions or technical issues with OpenWeb's products and provide solutions and support via email, chat, and video sessions.
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Experience supporting a global multi-channel Technical Support, Professional Services and/or Sales Engineering team a plus. Datadog's TS team is comprised of 700+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers to Support Engineers that work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.
$60,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience with support software and CRMs (e.g., Zendesk, Salesforce) Our Technical Support Specialists possess in-depth system knowledge on our individual client configurations and systems and configuration data access.
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Experience utilizing business applications like Zendesk, HubSpot, Slack, or Excel, with an overall strong technical aptitude. In this role, you will play a crucial part in assisting our agency partners and policyholders with a variety of complex needs including product support, billing inquiries, quoting, policy changes, renewal, and cancellation requests.
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Technical Skills: Proficiency with customer support platforms such as Zendesk and CRM systems; familiarity with Asana or similar project management tools is a plus. Issue Resolution and Advocacy: Manage partner support tickets through Zendesk, act as an advocate for partner needs within the organization, and collaborate with cross-functional teams to address and resolve issues.
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Documentation and Feedback Integration: Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework.
$109 - $119 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Prior experience in a software technical support or training role (such as customer experience, training specialist, customer support) Author and maintain support documentation to improve user experience or efficiency of product support activities.
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Utilize Zendesk chat to provide real-time support and assistance to customers, resolving their queries and issues promptly. Gallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Understand customer service and communication, technical issue resolution, incident management (e.g. outages), and Customer Support best practices. Experience using a Customer Communication Platform (Intercom/Zendesk) and CRM (Salesforce) is preferred.
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Previous experience as a customer support representative, customer success manager, or technical account manager. Manage support tools (including Zendesk), track usage, and identify and implement best practices.
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zendesk technical support jobs in West New York, NJ
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