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Experience with our customer support stack is helpful but not required (ZenDesk, Asana, Jira, Confluence, Slack) We are looking for a Support Associate to join our Customer Success team.
$30 an hourPart-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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Experience managing a support ticket queue in JIRA, Zendesk, or similar system. Help develop strong partnerships with sales, support, engineering, product management and Standards & Practices leaders to drive focus on strategic and tactical channel objectives.
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Who we need: We are currently seeking a Technical Support Specialist to join our New York office. Troubleshoot technical problems with clients by phone and via Zendesk. Experience: Minimum 1 year experience in a customer-facing telephone support role Work or education related experience which required the ability to think critically in order to solve problems A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
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Zendesk, Narvar and Magento experience preferred. Work remotely to support West Coast customers with flexibility to work 1 shift per week from Diptyque boutique. Provide exceptional online customer service support providing customer case resolution on topics regarding e-commerce product information, stock availability, order inquiries, returns, exchanfes, and shipping information.
$22 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Responsibilities for Support Specialist:· Identify and resolve technical incidents using knowledgebase articles, scripts, and product documentation for products and services provided by HVA.· Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Ticketing system· Document customer information and recurring technical issues to support product quality programs and development.
Full-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Ticketing system. Hanwha Vision America (HVA) seeks a detail-oriented individual to join our Product Support Specialist Team. In this role, you’ll use your industry knowledge of IP Security hardware and software to resolve product-related support requests, offering in-depth assistance to HVA customers via email and phone.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Proficiency with support and bug tracking tools (e.g., Zendesk, Jira) The Product Support Specialist will play a crucial role in ensuring the smooth operation and continuous improvement of our technology products.
$120,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Implement and maintain customer and distributor master data between Zendesk, Hubspot, and other internal software platforms to streamline communications and make data consistently available cross functionally.
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The Process Engineer will provide support and maintenance of Robotic Process Automations developed with the UiPath tooling. MS Word, MS Excel, MS Exchange proficiency, ZenDesk or similar ticketing platform.
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Familiarity with Zendesk, Salesforce, or other ticketing/support software. 7+ years' experience in data operations, support, and QA. Providing support to both internal and external users in ticketing system.
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Familiarity with other CMS tools, including Salesforce, Zendesk, Splunk and other management systems. Previous experience in customer support or operations, ideally within the fintech industry.
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Proficiency with CRM software (i.e. Intercom, Zendesk, JIRA) As a Customer Support Specialist, you will support clients of various scale and function (Enterprise, SMB, vendors) on our SaaS product.
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Excellent customer service software system experience, including ZenDesk. General Purpose: This individual will provide call center services in support of an operational change project servicing residents living in NYC public housing with mold, leaks, and excessive moisture conditions and thus having health challenges exacerbated by their living conditions.
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High proficiency in digital tech tools - support (ex: FreshDesk/ZenDesk) CRM (ex: salesforce), project management (ex: asana) + slack, quip, and excel. Client support and account management - from pre-sale support through booking, execution and campaign completion.
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The Rights Management Coordinator will perform a variety of tasks relating to claiming and monetization on fingerprinting platforms, such as YouTube, Facebook, Instagram, TikTok, & SoundCloud, and will be responsible for providing high-level, internal support for our label managers to ensure client issues are resolved immediately.
Full-timeExpandApply NowActive JobUpdated 4 days ago
zendesk support jobs in West New York, NJ
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