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Familiarity with ITIL processes and experience working with a support ticketing system like ServiceNow, Salesforce or Zendesk. Providing technical support to teams within the organization, and to external clients when required.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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As a Product Support Specialist, you will be one of the technical experts in the team, helping ensure a good feedback loop with Product & Engineering teams, smooth roll-out of product launches/change, and knowledge management in specific product areas.
RemoteExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Interact directly with customers via live chat and Zendesk tickets to understand and resolve their technical challenges with the Ridgeline environment and its reconciliation processes. As a Customer Support Analyst at Ridgeline focused on back office support, you will be responsible for supporting SaaS operations as well as investigating and resolving reconciliation issues raised by Ridgeline customers.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Technical Support Engineer. Experience with any of the BizApps this client is currently supporting (Salesforce, NetSuite, Zendesk, Jira, Okta) As a Support engineer, you will take a central role in my client's customer experience and communication with customers.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Support the pre-sales team in gathering technical requirements and providing solutions and estimates to customers. Technical Architects are a key part of the Zendesk Professional Services delivery team, crafting technical solutions around every customer's unique business, needs and goals.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Nice to Have: Experience managing medium complexity operations (e.g., technical support systems such as ZenDesk, training tracking systems or retail systems) Your primary responsibilities will include providing reactive technical support to the entire customer base, helping manage a number of operational/tracking efforts, working closely with the Customer Success Management team on a daily basis to support customer meetings, developing (and eventually delivering) training, and helping translate customer requirements/requests into clearly defined problem statements for review by Engineering.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Experience supporting a global multi-channel Technical Support, Professional Services and/or Sales Engineering team a plus. Datadog's TS team is comprised of 700+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers to Support Engineers that work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Experience with support software and CRMs (e.g., Zendesk, Salesforce) Our Technical Support Specialists possess in-depth system knowledge on our individual client configurations and systems and configuration data access.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Experience with customer support technologies (e.g. Salesforce, Zendesk, etc.) 12+ years of experience in business operations, strategy operations, technical consulting, management consulting, program management, or product management.
$179,800 - $269,800 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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3+ years of operations, technical support, customer success, or analyst experience. Experience with Zendesk or other help desk software. Experience with Zendesk or other help desk software.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Their team has successfully launched a new and innovative technology SaaS platform, which serves millions of consumers, tens of thousands of aesthetics providers in the US. Now, they are looking for a Technical Product Support Engineer to join their Technical Support group as they prepare to launch a new array of game-changing technologies on their successfully adopted platform.
Full-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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Undergraduate degree (since we support college admissions teams ) 4+ years of experience in a customer facing technical support role. 1-2 hours of technical support work, helping to configure applications in JSON (if you have some familiarity with JavaScript, we could teach you how to do this) <1 hour of project-based work based on current business activities such as business development, based on the candidate's interests and background.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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The team is split into three focus groups; Level 1 Software Support Analysts, Functional and Technical representatives. The Technical Support Representative (Level 2) will work in a team environment to provide install support services, assess and solve complex technical issues, provide high-level insight on IT best practices in regards to AssetWorks’ application installs, and maintain functional knowledge of the workings of our systems.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Relativity Application Engineer II roles are often responding to technical problems that occur abruptly and require immediate solutions. Support project teams with the L2/L3 support of Relativity application issues.
ExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Technical Support Specialist (dxFeed Level 1) Building a customer and result-oriented technical support team aimed at providing the best service in the industry. Our technical support team has 3 levels in accordance with the tasks performed, competencies, and level of responsibility.
ExpandApply NowActive JobUpdated 7 days ago
zendesk technical support jobs in New York, NY
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