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Experience managing a support ticket queue in JIRA, Zendesk, or similar system. As a Lead Ad Platform Technical Operations Solutions Engineer supporting the Ad Platforms technology team at Disney, you are a part of a high-performing team redefining TV advertising.
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Who we need: We are currently seeking a Technical Support Specialist to join our New York office. Troubleshoot technical problems with clients by phone and via Zendesk. Skills/Knowledge: Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
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Experience with support ticketing systems (e.g., Zendesk, Jira). Proven experience as a Support Engineer or in a similar technical support role. Provide top-notch technical support to clients via email, phone, and chat.
$140,000 - $190,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience with support software and CRMs (e.g., Zendesk, Salesforce) Our Technical Support Specialists possess in-depth system knowledge on our individual client configurations and systems and configuration data access.
$65,000 - $85,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Experienced in multi-channel technical support at a SaaS company with 2+ year experience in Zendesk Support Administration or a similar ticketing system. We are seeking a highly motivated and experienced Senior Technical Solutions Operations Engineer (TSOE) to support the global Technical Solutions (TS) organization, building and maintaining our internal tooling and workflows.
$60,000 - $120,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Establish and maintain processes and standards for CX tool administration, configuration, and user support. 8+ years of experience managing Customer Experience tools like Zendesk, Intercom, etc.
$120,000 - $140,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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A minimum 3 years of relevant experience in technical support, computer / network programming, electrical contracting, customer support or related area. The EV Charging Tech Support Specialist is an energetic problem solver as part of the site operations team at IONNA. You will work directly with our call center, our NOC engineer, field techs, and hardware manufacturers/partners to troubleshoot and resolve EV charging station issues in the field and return stations to active service in the shortest possible timeframe.
ExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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We are looking for a skilled Help Desk Technician who excels in onboarding new employees, managing endpoints, and providing Tier 2 technical support. Provide excellent customer service and technical support to employees across all levels of the organization.
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The Tier 2 Technical Support Representative will provide help desk application and technical assistance to the internal/external customers that are escalated from Tier 1. The team is split into three focus groups; Tier 1 Support Analysts, Tier 2 Technical Support Representatives, and Tier 3 Technical Support Representatives.
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Providing Tier 1 and 2 support, resolving complex technical issues that require in-depth knowledge of Medit's products. Proven experience in a technical support role, preferably in the dental or medical technology industry.
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Oversee the daily operations of the technical support desk, ensuring timely and effective handling of Zendesk tickets. The ideal candidate will be proficient with Zendesk, have excellent communication and triage skills, and be able to positively navigate inter-department resources and daily work with the VP of Support and Support agents.
ExpandApply NowActive JobUpdated 24 days ago - UpvoteDownvoteShare Job
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Their team has successfully launched a new and innovative technology SaaS platform, which serves millions of consumers, tens of thousands of aesthetics providers in the US. Now, they are looking for a Technical Product Support Engineer to join their Technical Support group as they prepare to launch a new array of game-changing technologies on their successfully adopted platform.
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Leading a dynamic team of technical support specialists, you'll oversee day-to-day activities while also spearheading strategic initiatives to elevate the overall customer experience. Proficiency with tools like Zendesk, Front, Intercom, Jira, Retool, and Notion.
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Experience utilizing business applications like Zendesk, HubSpot, Slack, or Excel, with an overall strong technical aptitude. In this role, you will play a crucial part in assisting our agency partners and policyholders with a variety of complex needs including product support, billing inquiries, quoting, policy changes, renewal, and cancellation requests.
$62,000 - $79,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation. Apply your technical expertise to quickly resolve both simple and complex problems.
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zendesk technical support jobs in Little Ferry, NJ
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