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Assist guests with booking Hotel (Casino, Transient, and Convention) room reservations, restaurant reservations, entertainment and special event reservations; offer information about the resorts, their amenities and the surrounding area.
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Work in partnership with reservations, entertainment and casino marketing to ensure superior guest service. The Lead Usher will be responsible for assisting the Box Office Supervisor in daily operation of assigned events, including supervision of box office staff.
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Make sales-tour reservations and collect required deposits. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe.
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Handles the processing of all hotel reservations, assigns rooms, and registers guests. Provides reservations for Casino/Hotel guests, which include airline, shows and restaurants. Handles the processing of all hotel reservations, assigns rooms, and registers guests.
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Checks reservations and seats guests in a courteous and friendly manner. Answer phones and schedule reservations with large parties. Checks reservations and seats guests in a courteous and friendly manner.
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As a host/hostess, you will be the first point of contact for guests, welcoming them warmly, managing reservations, and seating guests promptly and efficiently. Answer phone calls and assist guests with inquiries regarding reservations, menu items, and restaurant policies.
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Assists customers in following procedures to obtain show reservations and complimentary privileges. Position is in a cigarette smoke environment. Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels.
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ESSENTIAL DUTIES & RESPONSIBILITIES Lead Generation & Appointment Booking External marketing, promotions and prospecting. Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted.
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Responsible for the daily operations of the front desk including efficiently booking spa appointments and handling guests’ requests and questions in a professional manner. Previous call center or reservation booking experience preferred.
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Ensures all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc. Monitors the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
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Assist with booking guest reservations that are walk-ins. Communicate with Customer Care for future reservations via telephone calls. High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
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Partners with entertainment booking agency to ensure fulfillment of negotiated offers. Partners with entertainment booking agency to ensure fulfillment of negotiated offers. Partners with property Marketing leaders, entertainment agency and Shared Services departments to define the marketing plan supporting each respective property’s strategy.
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Make bookings, reservations and other requests for guests on and off property. Under the direction of the Director of Hotel Operations, the incumbent is responsible for duties including, but not limited to making reservations and arrangement of events, excursions transportations for guests on and off property.
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