MGM Resorts International

As a Customer Care Coordinator, you will set the stage for guest experience with your welcoming voice and service.. Assist guests with booking Hotel (Casino, Transient, and Convention) room reservations, restaurant reservations, entertainment and special event reservations; offer information about the resorts, their amenities and the surrounding area. Assist Player Development staffs (Slot and Table Casino Hosts) in completing all reservations and various complimentary considerations. Answer inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for VIP customers. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

customer care representative

The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Customer Care Coordinator, you will set the stage for guest experience with your welcoming voice and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
THE DAY-TO-DAY:
Assist guests with booking Hotel (Casino, Transient, and Convention) room reservations, restaurant reservations, entertainment and special event reservations; offer information about the resorts, their amenities and the surrounding area
Assist Player Development staffs (Slot and Table Casino Hosts) in completing all reservations and various complimentary considerations
Answer inbound telephone calls in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for VIP customers
Ensure that customer requests for reservations and other services are met and confirmed within the guidelines established by management
MINIMUM REQUIREMENTS:
High School Diploma or GED
1+ Years of Prior Customer Service Experience
Work varied shifts, to include weekends and holidays
THE IDEAL CANDIDATE:
Takes pride in their work
Looks forward to working with a team to provide positive experiences
Describes themselves as detail-oriented
Enjoys helping others and likes to make a good impression
Can handle multiple tasks at one time
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!

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