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About the team We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients.
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Experience with discovery, event management and ITSM tools. The Defense Enclave Services (DES) contract provides Information Technology (IT) Operations and Maintenance (Sustainment), network modernization, and migration services for the Defense Information Systems Agency (DISA) to deliver a single digital enterprise that establishes a modern infrastructure foundation and unified architecture required to deliver cohesive combat support capabilities to the warfighter.
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Preferred technical management experience: Agile Methodologies, Jira, Confluence, Kanban, MS Project, Servers, Workstations, Network & Security Appliances, DBs, Web apps, Active Directory, LDAP, Domain Controllers, and MS Exchange, MQ, Video Teleconferencing, VoIP, and Satellite Communications; ITSM environment, Cloud Platforms/Infrastructure/PaaS/IaaS/SaaS expertise, FISMA, HITRUST, HIPAA, NIST, ISO, CMMI expertise, Physical-to-Physical & Physical-to-Cloud Data Center Migration SME.
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Strong Work Experience in working ITSM and ITAM tools like ServiceNow and Nagios. Strong Work Experience in working ITSM and ITAM tools like ServiceNow and Nagios. The IT Support Analyst should be familiar with the ITC’s customer response concepts, practices, and procedures.
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Closely partner with ITSM process owners and the businesses to assess current maturity on ITSM processes and boost awareness where most needed, mainly focused on the following processes: Change Management, Incident Management, Problem Management, IT Service Requests, IT Asset Management, Configuration Management and ServiceNow Application Delivery.
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In this role, you’ll gain exposure to cutting-edge AV technology, such as dante, a centralized AV control system, and an online monitoring system integrated with our ServiceNow ITSM tools. Relevant qualifications or experience required by AV endpoints within Digital Workplace Services, Crestron and Extron certification are desirable.
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Automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap, be competent with ITIL/ITSM processes, perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application, plus detailed knowledge in CSS and other web technologies.
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Proficient in IT Service Management (ITSM) Ticketing Methodology and the ServiceNow Tool. Configuration Management Specialist page is loaded Configuration Management Specialist Apply locations USMD-Annapolis Junction time type Full time posted on Posted 2 Days Ago job requisition id R49080 Secure our Nation, Ignite your Future.
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Five (5) plus years of experience with large scale ITSM systems in an enterprise environment, including end-user support; report development, system analysis for fit to business needs, ad-hoc analysis and auditing of system data, and use of Agile for development and delivery.
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Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript. Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
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Two (2) years of experience with Service Management (ITSM) is required. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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This is an opportunity to enhance your experience in skills in a highly collaborative environment with exposure to thought leadership in Agile methodologies, lean mindset, ITSM, and science-driven technology.
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SUMMARY : VSE is looking for an ITSM Specialist to support the Division of Integrated Telecommunications Management (DITM) at the Social Security Administration (SSA). SUMMARY : VSE is looking for an ITSM Specialist to support the Division of Integrated Telecommunications Management (DITM) at the Social Security Administration (SSA.
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Applies knowledge of ITOM, ITSM, HRSD, CSM and/or Service Portal. Zavda was founded in 2006 and is an SDB certified, Service Disabled Veteran Owned, and Woman-owned small business that offers leading IT management, Intel, and Cyber opportunities in both the private and public sectors.
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We are currently seeking a dedicated and experienced IT Service Management (ITSM) Specialist to join our dynamic IT team. As an ITSM Specialist, you will play a crucial role in ensuring the efficient and effective delivery of IT services to our organization.
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itsm job in Baltimore, MD
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