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Information Technology Support Analyst
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- The data center technology stack includes, but is not limited to Unix, Red Hat Linux, Windows, Citrix and Solaris Physical and Virtual Servers.
- These servers host mission critical applications running on IIS, Tomcat, WebLogic, Oracle, SQL Server, and AWS Cloud technologies.
- The IT Support Analyst will adhere to escalation procedures and ensure service levels are maintained.
- The IT Support Analyst should be familiar with the ITC’s customer response concepts, practices, and procedures.
- They provide repair and troubleshooting support, which may be performed remotely using a virtual tech support platform.
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