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Help Desk Tier I&II. 5+ years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
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Our client in Tysons, VA is looking for 3 tier 2 desktop support technicians to join their team. -2 years desktop support experience. Our client in Tysons, VA is looking for 3 tier 2 desktop support technicians to join their team.
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The Help Desk Support Supervisor manages Help Desk Tier I services , Desktop Support and basic Hardware & Software support. Oversees tickets assigned to Help Desk staff (Tier I.
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Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
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If necessary, Tier 2 technicians will provide customer desktop support when required (e.g., hardware failures). At Tier 2, incident management usually functions alongside problem management as an analysis of incidents may indicate a larger problem.
$94,400 - $198,300 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Provide Tier 1 triage of user support requests and organizes, distributes, and verifies the work IT Support Specialists. Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, application servers and administrative systems.
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Desk) and Tier 2 (Escalation) problem identification, diagnosis, and. SharePoint; MS Active Directory; MS Windows Desktop Computing; Remote. Desktop Management; MS PowerShell Integrated Scripting Engine (ISE); MS.
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Provide tier 1 Remote Support, Desktop Support and Field Technician Support. ISHPI is currently seeking a Service Desk Analyst III (2nd shift) to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program in Alexandria, VA. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment.
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Provide tier 2 hardware/desktop technical assistance, support, and analyses for incoming requests through ServiceNow Ticketing System either remotely, via the phone and/or in-person; triage, resolve/follow-up with clear documentation of progress.
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Certifications Preferred NOT Required: CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) preferred. Offer Tier 0 and 1 support, including self-help knowledge articles and instruction over the phone, remote services, and deskside support for troubleshooting.
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Provides more in-depth customer support and attempts to resolve incidents that could not be resolved by Tier 1. Resolves incidents or escalates to next tier as necessary. CACI has an immediate opening for a Network Administrator supporting Tech Refresh for our newly awarded multi-year contract.
$94,400 - $198,300 a yearExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries.
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Provide 2nd level escalation support to the Tier 1 Help Desk. Install, monitor, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.
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Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications. Monitor desktop capacity to size the environment based on typical usage trends.
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T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and Client paths.
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