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Track tickets in the IT Service Management ticketing system, ensuring properly documented and closed per SLAs. The Manager will lead a team supporting approximately 1700 work orders monthly and demonstrate competency in technical areas preferably as a Microsoft Certified Professional (MCP) to ensure that service desk resolution addresses customer IT software and hardware requirements with a foundational and appropriate technical skillset.
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Some Service Desk Management or Customer Service Manager experience/background. The IT Asset Manager will be instrumental in supporting the implementation of an ambitious new and more efficient program in commercial IT commodities (primarily software focused) selection, acquisition and operations management, and IT budget execution.
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Architect, develop, and implement solutions within the ServiceNow platform, focusing on IT Service Management (ITSM), Service Portal, and Customer Service Management (CSM.
$150ExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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By Light has an opening for an Information Technology (IT) Architect position supporting the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG’s global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
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Oversees the Firm's IT asset management (ITAM) program in partnership with the Director of Service Management, inclusive of procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal.
Full-timeExpandApply NowActive JobUpdated 26 days ago - UpvoteDownvoteShare Job
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Leads the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management.
Full-timeExpandApply NowActive JobUpdated 26 days ago - UpvoteDownvoteShare Job
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If you are passionate about IT customer support, infrastructure and operations, and you have extensive experience supporting a Digital Asset Management (DAM) system - We want to speak to you.
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We are searching for an IT Security Manager to join the IT Operations team in their support of the customer s Digital Engineering Environment (DEE) Network. System administrator experience with Tenable Nessus & Security Center (ACAS), and a Security Information and Event Management (SIEM) software such as Splunk.
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As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.
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Working in close coordination with technical teams and cross-functional stakeholders (e.g., Finance & Accounting, Procurement, Information Security), the IT Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls.
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SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
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A background in IT service management software, particularly ServiceNow. 8+ Years in IT/ Service now Experience. VDH Office of Information Management is looking for a Senior ServiceNow Developer to support the ongoing maintenance and integration efforts of ServiceNow environment and that can assist with upcoming implementations.
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The Manager (Information Technology), under the supervisionof the DSO, will lead internal audit services covering information technology forthe Bank, IFC, and MIGA. The Manager will focus on theWBG's activities for IT processing, applications, and general controls,including IT governance, information security, data management, changemanagement, IT operations, system development, and other IT functions.
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Works closely with the client Program Office and other customer management at the most senior levels regarding IT strategy, contractual requirements, and service delivery. Job Description Leidos’ Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on Deputy Program Manager to support a federal agency’s large, mission-critical enterprise Program/ Project Management, PMO, Service Desk, Deskside Services and Hybrid Cloud Infrastructure environment.
$122,200 - $220,900 a yearFull-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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The Amazon Customer Excellence System (ACES) is the management philosophy and practice used by Customer Service to eliminate defects and improve customer experience.
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customer service it management jobs Title: service administrator in Washington, DC
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