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Job Summary : As an Customer Service Advocate / BDC Representative at Genesis of Milford, a Key Cars Auto Group company, you will play a crucial role in our growing team. Customer Service Advocate/ BDC Representative.
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Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. + Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence.
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Customer Service Experience (full service, complex problem solving) Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
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As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment.
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In an advocate role, you will assist 50 -70 individuals daily with all aspects pertaining to PCP, medications, transportation to appointments, and any other questions about their benefits. This position is full-time, Monday through Friday (40 hours/week) Employees are required to have flexibility to work one of our 8-hour shift schedules during normal business hours of 8am-8pm EST.
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We are looking for a “ Customer Service Representative “to join one of our Fortune 500 clients. Title: Customer Service Representative. Preferred Work Experience: 2 years-of customer service or call center experience.
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Patient Advocate II (Customer Service/Contact Center Representative) Call Center/Customer Service Kingsport, TN. Previous call center and/or customer service experience strongly preferred.
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Call Center/Customer Service Findlay, OH. Our training is designed to ensure our Patient Advocates are performing at a high level of customer service to achieve rewarding results.
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Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations and researching available resources) Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider.
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Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. Health Care/Insurance experience (familiarity with medical terminology, health plan documents, or benefit plan design.
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Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team.
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Initial orientation is extensive and will occur during the hours of 8 AM - 4:30 PM EST, Monday through Friday for the first 7 weeks. Your knowledge and empathetic personality, paired with several web-based systems will make a big impact on the quality of life for others.
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Employment is contingent upon successful completion of applicable background checks. Advocates are coached on key metrics with a focus on member satisfaction. You'll be called on to research complex issues pertaining to the caller's health, status, and potential plan options.
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Must adhere work schedule commensurate with department hours, including scheduled breaks/meals. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehensive benefits package.
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At DVS, your team works on assisting our members with all aspects of their health care. Assist customers in navigating the member website, and other websites while encouraging and reassuring them to become self-sufficient.
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customer service representative jobs Title: customer service advocate in AL, Connecticut
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