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Provides support to customer/users where the product is highly technical or sophisticated in nature. What you will need: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues.
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Our team creates and supports several existing ML products such as a customer support generative AI chatbot, semantic search, error identification, customer support dashboards, etc.
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Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
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3+ years of experience in a technical support or customer service environment supporting Mac OS. 3+ years of work experience in first and second level support of systems such as SSO (Okta), GSuite, Atlassian, Slack, MDM (Fleetsmith/Jamf), Zoom, Palo Alto Networks, Global Protect, Meraki.
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With a strong support background to help us maximize customer success and positive experience with our novel digital microfluidics platform. + Customer-facing support experience in biotech industry.
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As a Customer Support Analyst, you'll answer inbound questions, identify and diagnose user issues and answer questions to communicate sometimes complex issues in concise and informative language.
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Reporting to the Sr. IT Manager, the IT Technical Support Engineer is accountable for the design, implementation, and support of the Premier Nutrition infrastructure including the network, and O365 environment.
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PRIMARY DUTIES AND RESPONSIBILITIES: The Support Services Manager (SSM) is responsible for developing and overseeing the Support Services program. The Support Services Manager will play a crucial role in leading the Services team in their role in the rent-up and resident-stabilization process for this property.
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In this role you will provide strategic support and input to the Customer Success Team, helping and guiding them through difficult commercial and strategic scenarios. Support or lead internal tasks and projects including timely and through production of reports and forecasts as required for the Customer Success function.
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The Customer Support Automation team aims to create better-than-human Customer Support Experiences. Develop and drive the vision for new Customer Support Experiences.
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1+ year in customer success or support role in the past. Update internal documentation and customer-facing support content. Drive the customer support function.
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We are responsible for building Cash App's customer facing support experiences and the tools our customer support advocates use to help customers with their inquiries. You will be responsible for technical architecture, growing the team, ensuring collaboration across a multitude of disciplines and providing support to individuals through your mentorship and leadership skills.
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In addition to refining the core authentication customer experience, we support Cash App’s expansion into new use cases and markets with reliable, well-designed access control primitives that empower engineering teams across the company.
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The Analyst may also provide insight and support to legal teams on technical issues specific to the firm's document review platform, Relativity. Strong organizational and technical skills with litigation support technologies, including tasks such as search, review, and document productions.
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With a customer service mentality, this role will provide everyday technical support. Perform installation, configuration, troubleshooting, technical support, and repair of desktop, IT, and AV systems across multiple functional areas.
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customer support jobs Title: technical support engineer in San Francisco, CA
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