Accounts Receivable/Payeeship Clerk

Accounts Receivable/Payeeship Clerk Job Category: Fiscal Requisition Number: ACCOU001378 Location: Newark, OH 43055, USA Description Essential Duties and ResponsibilitiesEmployees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP). Working the agency accounts receivable report daily and maintaining complete records of work performed on each claim outstanding. Consistently follow up with customers, and payors, with overdue accounts, both by phone and e-mail, to ensure timely payments on open invoices. Researches and processes denials to ensure rebilling to appropriate payers if necessary. Provide thorough and accurate documentation of clients' accounts, keeping record of all collection activities. Maintains responsibility for developing and establishing an initial budget for clients (payees), and revises the budget as situations and needs change. Plans for, and distributes client money on a regular schedule, and pays client bills on a timely basis. Performs banking functions on behalf of clients, and reconciles client bank accounts. Keeps client records organized. Confers and negotiates with landlords, utility companies, and business on behalf of the client regarding payment of bills. Communicates with Social Security Administration and completes required annual reports regarding clients. Provides assistance and support during government auditing of client records. Collaborates with co-workers and others to encourage clients to work toward independent, meaningful and productive living. Maintains confidentiality of HIPAA and other confidential and sensitive information. Maintains the highest level of integrity and professionalism in all aspects of job performance. Keeps abreast of current trends and "best practices" in the field. Attends and participates in required trainings on topics relevant to the job and to behavioral healthcare. Performs job responsibilities and maintains all records in accordance with BHP's policy, procedure and protocol, and as appropriate to the job, all regulatory authorities' accreditation/licensure/certification standards, and all applicable laws and regulations. Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required. Other Duties and ResponsibilitiesFiles and scans paperwork into client charts. Performs other duties as assigned. Key Performance IndicatorsOutstanding accounts are worked on a daily basis and tracking sheets are compiled to show work completed. Month over month comparison of A/R categories highlighting progress or challenges. Client bills are paid in a timely manner providing funds permit. Annual reports are completed accurately and by due dates. Client bank accounts are reconciled within 15 days of receipt of bank statement. Scope of Supervision:None Equipment Operated:Computer, telephone, copier, fax, and other general office equipment Contacts with Others:Insurance providers, clients, staff, and other internal and external job contacts Confidential Information and Data:Client records, client financial information, provider credentialing information, and other confidential or sensitive information Working Conditions:Good office working conditions when working in the office. Ability to telework during emergency health related or inclement weather situations, or as required by management. Usual Physical Demands:The following demands are typically used and exhibited by employees when performing this job's essential duties and responsibilities, They are not, and should not be construed to be qualification standards. Rather, they are illustrated to help BHP and otherwise qualified employee or job applicant with an ADA disability identify essential job duties that need to be reasonably accommodated, and the type of appropriate reasonable accommodation which does not create an undue hardship on the employer. The employee frequently converses verbally with others in person and by telephone. The employee regularly exhibits digital dexterity and eye-hand coordination when performing general typing, word processing, data entry, paperwork and other similar tasks. The employee frequently sits for extended periods of time, and frequently walks through various types of environments. Vision demands include close, relatively detailed vision when using a computer screen, and performing other tasks. The employee frequently sits in a vehicle for periods of time while driving to and from various locations. Required Knowledge, Skills and AbilitiesKnowledge of: Medicaid, Mental Health and Recovery for Licking/Knox Counties (MHR) billing system, Medicare and commercial insurance billing rules and protocols; general office practices and procedures; HIPAA and other confidentiality requirements. Knowledge of: general office practices; personal budget management; information contained in the "Guide for Organizational Representative Payees" issued by the Social Security Administration; HIPAA and other confidentiality requirements. Ability to: respond appropriately to both staff and client questions regarding billing issues; become proficient in the billing portion of Electronic Health Record software including extracting needed billing information from Electronic Health record software; keep current with changes in billing rules/regulations; be self-directed; communicate effectively in both oral and written form; organize work tasks and establish priorities to meet required deadlines; file documents into alphabetical, numerical, subject, and chronological order; develop and maintain effective working relationships with co-workers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt to organizational change; exhibit behavior and conduct consistent with BHP values and policies. Ability to: respond appropriately to inquiries; become proficient in job-related software; balance checking accounts; be self-directed; follow payee guidelines and requirements; follow instructions; organize work tasks and establish priorities to meet required deadlines; communicate effectively in both oral and written form; exhibit attention to detail in accurately maintaining financial records; file documents in alphabetical, numerical, chronological and subject order; develop and maintain effective working relationships with co-workers and other job contacts; demonstrate respect and sensitivity for cultural and personal differences; contribute toward building a positive and productive team working environment; maintain confidentiality of confidential and sensitive information; consistently exhibit job competency, ethical conduct, integrity and trustworthiness; embrace and effectively adapt Skill in: application of job-related software including Electronic Health Record software, and Microsoft Word and Excel; inputting electronic data; identifying technical resources; operation of computer, printer, and other job equipment. QualificationsEducation, Experience and Training One (1) year collection experience working with Medicaid, Medicare, and commercial insurance required. One (1) year bookkeeping experience desirable. Associate's degree in a related field, preferred. Licenses or Certifications None Additional Qualifications Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP's driving insurance provider guidelines depending on job assigned job duties. Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.