Accounts Payable Clerk

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.We are currently seeking a Customer Support Clerk to join our team in our Wilkes Barre, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.WHAT YOU'LL DO:As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.Tax Account Processing: Process tax forms & post payments to proper accountsEfficient Work: Complete all tasks in a timely manner while meeting company standardsDETAILS + WORK ENVIRONMENT: Start date: April 20th, 2026Full-time schedule: Monday - Friday, 8:30 am - 4:30 pmLocation: On-site in our Wilkes Barre, PA officeInitial training: ~4-6 months fully in officeFlexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be requiredPAY + BENEFITS:Pay Rate: $ 14.00/hour + monthly incentive opportunitiesBilingual (Spanish/English) can earn an extra 50 cents on top of base pay rate!Medical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsTravel InsuranceBusiness casual work environment High School Diploma or equivalent0 - 6 months related experience and/or trainingReliable transportation to outer offices and tax sit-insAbility to manage difficult or emotional customer situationsStrong attention to detail with high levels of accuracySituation analysis and problem-solving skillsAbility to sit for long periods of timeBilingual (English/Spanish) not required, but preferred!ABOUT BERKHEIMER TAX INNOVATIONSWhile our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com .Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug scre Compensation details: 14-14 Hourly WagePIc28e3ad5dc7e-31181-39907800