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Architecting, designing and supporting complex voice and contact center solutions that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBC's, and Five9 Contact Center as a Service.
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CoverMyMeds is seeking an experienced leader to join our organization as the Director of Business Systems supporting our high-volume contact center. Strategic – As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM’s Contact Center and assist in the development of a plan or strategy to achieve those goals.
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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM’s Contact Center and assist in the development of a plan or strategy to achieve those goals.
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Deep understanding of Contact Center Architecture / Reporting / WFM Integration / IVR / Speech Recognition / Agent Phone Panel (amazon connect streams) Help build state of the art omni channel contact center solutions that provide best in class customer and advocate experience.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Dealer Contact based out of our office in Danville, IL.
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CVS Health is recruiting for a Senior Contact Center Engineer to be a key member of a team of highly talented engineers accountable for CVS’s dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies.
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Experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM.
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Skills based routing design and implementation for voice, chat, email, and SMS contact center technology. This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
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Perform other duties as assigned by the Contact Center Manager. The Contact Center Supervisor is responsible for managing and supervising a team of contact center.
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Over 1600 current associates began their TIAA journeys in our National Contact Center (NCC) and later changed course, ultimately arriving in entirely different career destinations including sales, learning, talent management and finance.
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Collaboration: Collaborate closely with the Contact Center Manager to ensure alignment in lead management efforts and provide feedback for process improvement. As a Contact Center Representative, you will play a crucial role in managing leads generated through various channels and providing personalized support to guide customers through their wellness journey.
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Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Work collaboratively with all fitness center management teams to assure consistent provision of services and care is achieved with Power Wellness support, collaboration and coordination.
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Experience must be in a licensed day care center, comparable home daycare or group child care program for children ages 0 - 5 under the supervision of a person who would qualify as a Center Supervisor.
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Deep understanding of customer service domain, architecture and contact center platforms, tools and technologies (Cisco, Genesys, Avaya, NICE, Nuance etc.) Deep understanding of AWS Connect, Google Cloud Center AI, Twilio and other modern cloud based contact center technologies.
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Title: contact center Company: Utility Connect
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