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Cloud Engineer - Cloud Contact Center Engineer
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- Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNI Channel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
- Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
- Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
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