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Provides consultation to program executives and senior / functional area management across USAA to plan and execute departmental programs and makes recommendations for process improvements to ensure they are effective.
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Expert level of experience in Principles of Project/Program or Portfolio Management. Extensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.
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Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies. 8+ years of project and/or program management experience, including experience defining a new program and/or leading large-scale projects.
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4 years of experience in project or program management, including planning, tracking and delivery. As a dedicated Program/Project Management I, you will facilitate and engages in the planning, execution, and delivery of low to moderately complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets.
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Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologiesStakeholder management and influencing skills.
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Assists in managing risk by using risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
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Supports senior Program / Project Managers in scheduling, prioritization, and sequencing for work efforts. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
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Supports driving the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
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Come be a part of what makes us so special The Opportunity We are looking for a Program Manager Lead for the Bank Member Experience & Complaints Program, responsible for development, maintenance, and execution of Bank Complaint program procedures that operationalize the Enterprise Complaint Management Policy and provides Member Service Representatives (MSRs) and Advocates with tools and resources to identify, track, categorize, escalate, research, and resolve Bank complaints.
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