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Prior experience in SDLC project management and business analysis including scoping / timeline management, documenting use cases and requirements, process flows/swim lane diagrams, user acceptance testing, change management, etc.
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Device Management:configuration, global deployment, break fix, and end user support of digital health and mobile devices. Experience in IT procurement process and vendor management. Prior experience in tech support, desktop support, or a similar role.
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User Experience (UX) Design: Designing intuitive and user-friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.
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Strong experience in leading and managing Actimize AML /Fraud/ Trade Surveillance suite upgrade / platform migration /BAU projects. Strong working experience in Performance Tuning and Debugging using Oracle/SQL database objects and Unix commands.
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User experience, (i.e. automation scripts, knowledge base articles, how-to. (e.g., additional Authorized End User training, Self-Help support opportunities, Experience and knowledge in Troubleshooting laptop, desktop and printer.
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Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. Experience playing the Scrum Master role for at least 3 years for a software development team that was diligently applying Scrum principles, practices, and theory.
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Experience in EWM - System Integrations with Warehouse Control Systems, Manufacturing Execution System, Dematic AGV Scheduler - Automation Integration Layer. User support for navigation and system use.
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Experience designing or building Salesforce integrations with 3rd party applications •Understanding of key concepts of user centered design and design thinking •Strong communication skills, both written and oral.
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Strong Agile Development Methodology, Experience with Agile tools like JIRA/Confluence, User Story writing, TDD/BDD approach etc. Strong Stakeholder Management experience including but not limited to Business users, Client IT PM/Tech team, Onshore/Offshore Technical team.
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Provide ad-hoc training and user support as required. Minimum of 10 years designing and configuring QM modules knowledge of the key integration points between the other SAP modules (EWM, MM and PP experience is an asset.
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