Tata Consultancy Service Limited

Experience and knowledge in Troubleshooting laptop, desktop and printer. Configure, maintain, and troubleshoot printers of all types including laser,. (e.g., additional Authorized End User training, Self-Help support opportunities,. self-healing opportunities, automation scripts, RCA).. assessment, and vulnerability remediation.

desktop support

<ul> <li>Technical/Functional Skills :</li></ul> <ul> <li>Need to have 5+ years of experience and knowledge in Troubleshooting</li> <li>software's, printer, projectors, and issues over remote and over call</li> <li>support to customers.</li> <li>Experience and knowledge in Troubleshooting laptop, desktop and printer</li> <li>hardware issues.</li> <li>Experience in Executive and site support analyze, troubleshoot, and</li> <li>evaluate computer network problems on Wi-Fi devices and network</li> <li>issues.</li> <li>Understanding of End User Remote support, and when necessary, onsite</li> <li>support or dispatch Provider support specialists to provide Authorized</li> <li>Users with operational and technical support to resolve Incidents and</li> <li>meet the Service Levels.</li> <li>Experience in support for installation, troubleshooting and maintenance of</li> <li>software and hardware in the Warehouse centers, Printer, scanners, and</li> <li>other specialized systems</li> <li>High level understanding of the Networking Concepts</li></ul> <ul> <li>Roles & Responsibilities:</li></ul> <ul> <li>Respond and resolve IT related issues over the phone and tickets</li> <li>Installation of operating system and user applications</li> <li>Troubleshoot hardware and software issues</li> <li>Configure, maintain, and troubleshoot printers of all types including laser,</li> <li>thermal, and impact</li> <li>Developing, documenting, and maintaining deskside operations and</li> <li>administration procedures in the Policies and Procedures Manual.</li> <li>Providing additional resources, as needed, during Critical Situations. </li> <li>Effectively managing number of Deskside Services resources to ensure</li> <li>appropriate levels of staffing for each Location. </li> <li>Maintaining and providing Escalation contact list(s) for Deskside Services</li> <li>(including Third Party Suppliers). </li> <li>Maintaining a continuous improvement program that improves Deskside</li> <li>Services delivery and reduces the overall number of Escalated Incidents. </li> <li>Identifying solutions that minimize the need to Escalate to Deskside Services</li> <li>(e.g., additional Authorized End User training, Self-Help support opportunities,</li> <li>self-healing opportunities, automation scripts, RCA). </li> <li>Providing continuous improvement and innovation for better Authorized End</li> <li>User experience, (i.e. automation scripts, knowledge base articles, how-to</li> <li>instructions, etc.).</li> <li>Participating in compliance activities including corporate audit, security risk</li> <li>assessment, and vulnerability remediation.</li> <li>Managing any Service Requests (e.g., desktop, mobile) which require local</li> <li>interaction at the supported Locations.</li> <li>Ability to prioritize tasks and to delegate them when appropriate.</li> <li>Ability to explain technical issues to technical and nontechnical employees and</li> <li>customers.</li> <li>Resolve Incidents and Problems associated with EUC Equipment and EUC</li> <li>Software, and provide break/fix support</li></ul>

START NEW SEARCH