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Articulate design and documentation for Anaplan models (process map, user guide, solution design document) Translate business requirements in the form of excel models and/or user stories into efficient and scalable high-functioning Anaplan models.
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Device Management:configuration, global deployment, break fix, and end user support of digital health and mobile devices. Break/Fix Services and Warranty Repair: Support for all major OEM devices (including Lenovo, Apple, Dell, Toshiba, HP, Fujitsu), A+ certified technicians, same day repair capabilities, and global parts sourcing.
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End user support including troubleshooting, root cause analysis and permanent resolution of system issues. Proven knowledge on RPA tools like UiPath. Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
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Implement full-stack software products, writing robust, scalable, and efficient code in Python, Java, or similar languages, and build user experience using front-end technologies like Angular, React, or Vue.js.
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User Experience (UX) Design: Designing intuitive and user-friendly interfaces for customer service agents, managers, and end-users to enhance their experience and productivity within the ServiceNow platform.
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User support for navigation and system use. Experience in EWM - System Integrations with Warehouse Control Systems, Manufacturing Execution System, Dematic AGV Scheduler - Automation Integration Layer.
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Escalate to 3rd party vendors when necessary•Responsible for raising and coordinating problem management issues•Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.
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Onsite End user support based on tickets received in ITSM tools. Providing desk side assistance based on user request. Onsite End user support based on tickets received in ITSM tools. Providing white glove support for executives.
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E.g., additional Authorized End User training, Self-Help support opportunities, User experience, (i.e. automation scripts, knowledge base articles, how-to. Understanding of End User Remote support, and when necessary, onsite.
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Create Hub-spoke & ALM structure along with user experience pages using the NUX. Successfully identifying various dimensions, lists(hierarchies) and line items, thereby creating a user-friendly solution.
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You have strong data skills in quantitative analytics and qualitative user research. This is a key user experience role, you will be able to work directly with senior designers and. You have experience working on complex user scenarios, with multiple personas interacting.
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