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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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Senior Sales Engineer, Cloud Contact Center Solutions. Knowledge of other contact center platforms and VoIP protocols. Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.
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Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure. Expertise in one or more market leading CCaaS solutions (Avaya, Genesys, Amazon, NICE, Five9s, etc.
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Our transformative solutions are powered by artificial intelligence, machine learning, facial recognition, cloud solutions and Big Data analytics. You will utilize design thinking, secure engineering practices and lean agile methods to create unique intellectual property, and produce high quality, secure & intuitive solutions for clients across various industry sectors.
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Genesys Cloud or NICE CX certification. Our transformative solutions are powered by artificial intelligence, machine learning, learn from new insights, and rapidly seize new opportunities! Within our Software Solutions team, you will be innovating and engineering cutting -edge technologies to transform the future of customer experience (CX) and empowering our clients to work in new ways, learn from new insights, and rapidly seize new opportunities.
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The purpose of the class is to supervise and participate in Detention Center operations, including the care and custody of inmates and the security of the facility; to supervise inmate activities, and to perform related corrections and law enforcement work as assigned.
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This role is responsible for technical leadership of the solutions that support our contact center operations, including but not limited to, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management (WFM), and Quality Assurance (QA) solutions.
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El Gerente de BDC o Call Center (Centro Desarrollador de Negocios) es responsable de monitorear y motivar a su equipo de trabajo a generar citas y cumplir con los objetivos y estándares de la empresa.
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THE OPPORTUNITY: We are seeking a talented Contact Center Agent I , who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
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Oversees the following programs which are based within the Call Center; SWBC and State ECU Loan Pay, Client Central, Co-Op, RSA, Mobile Pay Activation, DocuSign and MeridianLink and General Operations Support for State ECU.
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Job SummaryThe Lead Community Resource Center (CRC) is responsible for the daily workflow and leading the work of assigned staff. The Lead will support manager with immediate urgent decisions for center operations as applicable if manager is not available.
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As a Plasma Center Operations Manager, you will adapt to a fast-paced and deadline-driven environment, learn about daily management, oversee the Grifols Plasma Operations donor center, supervise operations and quality control, and ensure compliance with all applicable policies and regulations.
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Communicate and help resolve customer complaints while working closely with the Collision Center Manager. Reports to: Collision Center Manager Advise Collision Center Manager of needed repairs and/or maintenance.
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Experience must be in a licensed day care center, comparable home daycare or group child care program for children ages 0 - 5 under the supervision of a person who would qualify as a Center Supervisor.
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Title: Service Center Manager. You will be responsible for the overall management of the assigned Service Center location including: inventory, warehousing, customer relations, and sales.
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Title: contact center Company: Nuvision Federal Credit Union
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