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As the Contact Center Director, you will be instrumental in shaping the future of our customer service delivery, ensuring alignment with strategic agency goals and delivering unparalleled service quality.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Good knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics. Strong knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
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MCI assists companies with business process outsourcing, staff augmentation, call center services , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Bachelor’s degree in Computer Science, Information Systems, Finance, Business Administration or related field and Two years as an analyst in healthcare analysis, finance, financial modeling, economics, contact center or equivalent.
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HopeLink is a nationally recognized Crisis Center of Excellence and Accredited Contact Center. You will answer local and national crisis hotline calls, including the National Suicide Prevention Lifeline.
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The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses) serve to draw 6.5 million visitors a year.
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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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The Center has exceptional strength in inbred and specialty rice breeding, molecular marker development, plant physiology, plant nutrition, water management, C and N sequestration, entomology, plant pathology, weed science, and cropping systems analysis addressing genetic regulation, phenotypic trait expression, model-assessed ideotype breeding, bioenergy facility site selection modeling, and post-harvest grain management modeling.
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Candidate with prior experience in training ,call center operations and knowledge / experience in working on Judgmental lending is preferred. Good understanding of call center operations is a must.
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Knapp serves as the only acute care hospital in the Mid-Valley area, as well as Weslaco's only Level III Trauma Center, Advanced Primary Stroke Center, and Level II Newborn Nursery. Knapp Medical Center is an award-winning, not-for-profit hospital in Weslaco, Texas.
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The Contact Center Supervisor will report to the Customer Response Operations Manager. The Contact Center Supervisor will lead a team of 10-15 Contact Center Representatives but is also responsible for helping to support all 80+ Contact Center Representatives alongside other supervisors.
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Acts as an operational contact for data center customers, vendors, and carriers as it relates to colocation, connectivity, and network products and services. The Data Center Facilities Technician primary responsibility is to complete all tasks as directed by the Data Center Manager with minimum supervision and to report any condition affecting building services and tenant comfort or safety.
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Atlantic Health System, one of New Jersey’s largest non-profit healthcare networks, is seeking a Hospitalist to join Atlantic Medical Group Hospitalists at Morristown Medical Center in northern New Jersey.
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Title: contact center Company: Nuvision Federal Credit Union
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