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Contact Center Agent - Bilingual (on - Site in West Des Moines)
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Full-time
- THE OPPORTUNITY: We are seeking a talented Contact Center Agent I , who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
- In addition, the Contact Center Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.
- It’s an exciting and pivotal point in both legacy companies’ journeys!
- Promotes and maintains a positive, professional image of PSCU/Co-op’s Call Centers.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
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