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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports. Collaborate with Business and Analytics leaders as well as the CIO organization to develop a Contact Center data strategy and roadmap, in partnership with EDS and Architects, for evolving from the current-state data ecosystem on-premises to a target-state data ecosystem leveraging cloud-native technologies.
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The Contact Center Director leads day-to-day contact center operations – inbound and outbound. Long Home Products has an opening for an experienced Contact Center Director to join our Corporate team in Lake Mary FL.
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Senior Sales Engineer, Cloud Contact Center Solutions. Knowledge of other contact center platforms and VoIP protocols. Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR, outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and other digital channels.
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Experience working with Google Cloud, AWS / AWS AI and ML, AWS Lambda, Amazon Lexbots, and Microsoft Azure. Expertise in one or more market leading CCaaS solutions (Avaya, Genesys, Amazon, NICE, Five9s, etc.
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Ensures Duly’s Five9 IVR, Five9 WFO (QM/WFM) and IVA platforms and related technologies support and elevate a high-performance contact center. 3+ years of experience with Five9, 8x8, InContact or other similar contact center platforms required.
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It is a pivotal role responsible for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic initiatives. The Managing Director of Contact Center is accountable for all teams interacting with borrower/consumer customers within NDS. This is inclusive of Federal loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post default recoveries teams.
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Nelnet Managing Director- Contact Center (In Office) Boise , Idaho Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
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This position is primarily responsible for installation, supporting, customizing, optimizing, and installing all aspects of the corporate Cisco Unified Communications System including endpoint configuration and management (desktop devices and softphones), call routing (dial plan) for the hospital campuses, and remote sites with an emphasis on Cisco Webex Contact Center.
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WHAT IS THE Small Business Self Employed (SBSE) DIVISION?
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10 years of experience in customer service management, contact center operations, dialing and diligence management or related roles, with a proven track record of achieving financial targets and SLAs.
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Set strategic direction and goals for customer support, collections, and contact center operations in alignment with Nelnet's strategic objectives. Manage contact center expenses to achieve or exceed net income goals while maintaining operational excellence.
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Serves as the first point-of-contact for patients in a fast-paced call center. Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care such as working as Medical Assistant, Pharmacy Assistant, Radiology or Lab Technician, Certified Nursing Assistant, Surgical Assistant, etc.
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Good knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics. Strong knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
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Title: contact Company: Norc At The University Of Chicago
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