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NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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Nelnet Managing Director- Contact Center (In Office) Charleston , West Virginia Apply Now Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert.
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Genesys Pure Cloud, Contact Centre, ACD, IVR, NLP/NLU. Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP/NLU, Automated Dialers, Queuing, Skilling, VoIP, DID, TFN, DNIS, ACD Email, Web Messaging and SMS.
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Ensure vendor management staff and contact centers meet all key performance indicators including ASA, Blockage, ACW, FCR, SL, Quality, and customer satisfaction. Develop and maintain relationships with all contact center vendors and Health Plan call centers to drive performance excellence enterprise.
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Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: CUCM, Unity Connection, IM & Presence, Jabber, Webex Contact Center, Voice Gateways, SIP trunks, and Avaya CS-1000e TDM phone system.
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Proficient in contact center technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM Integrations.
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Knowledge of contact center skills, including ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording, quality, ACD Email, Web Messaging and SMS.
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THE OPPORTUNITY: We are seeking a talented Contact Center Agent I , who under the direct supervision of the Contact Center Supervisor, the Contact Center Agent I is responsible for applying knowledge of PSCU/Co-op’s organization and products to provide courteous and efficient service to Credit Union employees and or Credit Union members.
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3-5 years' experience in the Enrollment Management Contact Center or customer service in an International Student Services office or legal firms is essential. The Team Lead - Operations of the Enrollment Management Contact Center is responsible for assisting the Senior Assistant Director in overseeing a team of Enrollment Contact Representatives.
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The ideal candidate will have a working knowledge of the principles of survey design, regression analysis and causal modeling in the social sciences, sampling, standard statistical software packages (such as SAS, R, or Stata.
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The Contact Center Supervisor will report to the Customer Response Operations Manager. The Contact Center Supervisor will lead a team of 10-15 Contact Center Representatives but is also responsible for helping to support all 80+ Contact Center Representatives alongside other supervisors.
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If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world. This is a temporary, remote position contingent on hurricane disaster relief needs.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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As a Director, the expectation of this role is to formulate the long-term goals and objectives of CMM's Contact Center and assist in the development of a plan or strategy to achieve those goals.
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Title: contact Company: Norc At The University Of Chicago
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