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Manager of Data Engineering - Enterprise Contact Center
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- The role will be responsible for creating and driving the Contact Center data vision through shared partnerships with EDS and Architects.
- The Contact Center Manager Data Engineering will report to the Contact Center Platforms Application Development Manager and have aligned data and software engineer direct reports.
- Collaborate with Business and Analytics leaders as well as the CIO organization to develop a Contact Center data strategy and roadmap, in partnership with EDS and Architects, for evolving from the current-state data ecosystem on-premises to a target-state data ecosystem leveraging cloud-native technologies.
- Drives code quality, automation, DevSecOps / Data Ops for multiple Contact Center ARTs and contributes towards successful delivery of work.
- Partner with Scrum Master, RTE, leadership to align data engineering staff across ARTs based on demand through a standard engagement and delivery support model.
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